US Airways Twitter sends complaining customer most raunchy photo you will see
US Airways took some time on Monday afternoon to address unsatisfied customers on Twitter. That was nice of them, right? Most of our complaints to major corporations — especially airlines — fall on deaf ears. US Airways wasn’t about to let that happen, which is very admirable. We’re just a bit confused by their approach.
Whoever was operating the US Airways Twitter page sent at least two complaining customers an extremely raunchy and inappropriate photo. It featured a model airplane sticking out of a woman’s — well, do we really have to say?
The image somehow remained there for the better part of an hour for anyone to enjoy(?). It was eventually removed and the following apology was issued:
We apologize for an inappropriate image recently shared as a link in one of our responses. We’ve removed the tweet and are investigating.
— US Airways (@USAirways) April 14, 2014
This had to have either been a complete mistake, the act of a rogue employee, or a Twitter hack — if those even really exist. As Deadspin noted, the image was originally tweeted at American Airlines earlier in the day. Perhaps a social media editor at US Airways thought it was funny and copied the link and accidentally posted it where he or she clearly should have put the link to a customer feedback page.