Subscribers of DirecTV’s NFL Sunday Ticket package experienced a game-day full of frustration during Week 8 due to issues with the service.
Sunday Ticket customers who tried watching out-of-market games on their TVs encountered messages asking them to purchase the games even though they had already paid for the package. The prompt asked them to pay $49.99 to watch individual games that are supposed to be available to customers who have purchased the package.
Unreal @DIRECTVService still can’t fix my Sunday Ticket subscription so I stop seeing this message over the screen. pic.twitter.com/dSNq8e4cMz
— Michael David Smith (@MichaelDavSmith) October 28, 2018
Subscribers of the package, including myself, who tried to call in to DirecTV about the issue often found themselves getting disconnected. DirecTV finally included an automated message on their phone system to assure viewers that this was a common problem being experienced by many subscribers.
It wasn’t until around 6:00 p.m. ET that a DirecTV employee told Larry Brown Sports over the phone that they had received a notification saying the issue had been resolved. Subscribers were instructed to reset their receivers to make the purchase notification go away.
I was offered a $10 credit from DirecTV to make up for the issue and accepted, but the credits offered should be for more money — 1/17th of the total cost of the package, which would be $17.29 if you have the basic package or $23.29 if you have Sunday Ticket Max. DirecTV charges $293.94 for the basic package and $395.94 for the max package.
“To our Sunday Ticket football fans who experienced difficulty watching the games this afternoon, we are sorry we let you down. We are in the process of contacting our customers directly to apologize,” a spokesperson told LBS.
