US Airways took some time on Monday afternoon to address unsatisfied customers on Twitter. That was nice of them, right? Most of our complaints to major corporations — especially airlines — fall on deaf ears. US Airways wasn’t about to let that happen, which is very admirable. We’re just a bit confused by their approach.
Whoever was operating the US Airways Twitter page sent at least two complaining customers an extremely raunchy and inappropriate photo. It featured a model airplane sticking out of a woman’s — well, do we really have to say?
The image somehow remained there for the better part of an hour for anyone to enjoy(?). It was eventually removed and the following apology was issued:
We apologize for an inappropriate image recently shared as a link in one of our responses. We’ve removed the tweet and are investigating.
— US Airways (@USAirways) April 14, 2014
This had to have either been a complete mistake, the act of a rogue employee, or a Twitter hack — if those even really exist. As Deadspin noted, the image was originally tweeted at American Airlines earlier in the day. Perhaps a social media editor at US Airways thought it was funny and copied the link and accidentally posted it where he or she clearly should have put the link to a customer feedback page.
